You're welcome to get in touch either through our CONTACTS page on this website or by email. We take on no more than 5 wedding stationery projects a year, and due to the very limited number of slots available we carefully check all incoming inquiries. When approaching a new request, we ask for details and style of the event, from flowers, to colors, venue, suppliers involved, etc. so that we can make an idea of the overall mood. Not all events may fit with our style, and in some cases we might not be able to help. If we're able to take your project in, we'll create a custom quotation for you to review and approve.
The earlier the better! There is normally a waiting list of 6 months, in which you will need to book your spot. The design and printing process can take anywhere from 7-8 weeks. We recommend reserving your place on our production schedule as soon as you know your wedding date and venue.
All orders are scheduled upon quotation approval and a booking deposit. Once your booking process is complete, you will be reserved an 8-week slot on our calendar for the complete production of your stationery. You will receive a timeline overview which will state when your design process begins and an estimate on the delivery.
It usually takes from 7 to 8 weeks to close a set, but timing mainly depends on the number of pieces your order is composed by, and possible extra changes and/or embellishment required.
Three (3) rough proposals + one (1) refined version are included in our pricing. Additional proofs can be added at an extra cost. Please note that additional proofs may affect order timelines.
Shipping will be charged to you once the items are ready to ship. Purchases are shipped via UPS with standard delivery times within 3 to 5 business days depending on your location. Be sure to note that orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility. All UPS packages include a shipment tracking number, but once your items are shipped we have no control over the progress of your shipment and only have access to the shared tracking details. We are not responsible for any loss, delays and damages during shipping. We recommend ordering your paper goods as early as possible to allow for transport and customs in your country. We are not responsible for any loss, delays and damages during shipping.
Due to the handmade nature of our invitation suites, they are non-refundable and not eligible for exchange or return. For handmade paper invitations, handmade paper may vary in various elements upon manufacturer's discretion and is considered part of the paper's character. If there is an error with the text of the wording that was approved by the client, the costs of reprinting will be covered by the client. Once your final confirmation on files is submitted, we cannot cancel your order, as we will have begun printing out your invitations
Shhh My Darling retains rights to the designs that they create. If you would like to get exclusive rights to the designs, please inform us and we will provide you with an appropriate quote.
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